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Refund Policy

March 27, 2025

At Skillswaly, we strive to provide high-quality learning experiences. If you are not satisfied with your purchase, please review our Refund Policy below for guidance on how refunds are handled.

1. General Refund Guidelines

  • Non-Refundable Products: Due to the nature of digital products (courses, tools, etc.), all purchases made on Skillswaly are non-refundable once access to the course or content has been granted.

  • Course Access: Once you have enrolled in a course or purchased a tool, you are granted immediate access to the content. Because of this, we are unable to offer refunds for any digital content once it has been accessed or downloaded.

2. Exceptions to the Refund Policy

  • Technical Issues: If you experience technical issues with the platform that prevent you from accessing your purchased content, we may consider offering a refund or course replacement. Please contact our support team at info@skillswaly.org with a detailed description of the issue, and we will work to resolve it promptly.

  • Course Not as Described: If the course content or materials are significantly different from the description provided on the platform at the time of purchase, you may request a refund within 7 days of purchase. Please contact our customer service at info@skillswaly.org for assistance in such cases.

3. Requesting a Refund

To request a refund under the applicable circumstances, please contact us at info@skillswaly.org with the following details:

  • Your name and email address associated with the account.

  • Order number or transaction details.

  • Reason for the refund request.

Refund requests will be reviewed on a case-by-case basis, and a decision will be made based on the circumstances outlined above.

4. Refund Processing

  • If a refund is approved, it will be processed using the original payment method. Please allow up to 14 business days for the refund to be reflected in your account.

  • Refunds will be issued only for payments made directly through Skillswaly’s platform and will not include any third-party fees.

5. No Refunds for Subscription Services

  • Subscription Services: If you purchase a subscription, it will automatically renew at the end of the subscription period. You may cancel your subscription at any time, but no refunds will be issued for any unused portion of the subscription period. Canceling the subscription will prevent future charges but will not result in a refund for the current billing cycle.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, with an updated effective date. Please check this policy periodically for updates.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at: info@skillswaly.org